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FAQ's

Q:      Where can I learn how to use the bike antenna properly?

A:      View video here

 

Q:      How do I return an item to you and get a refund?

A:      Just email info@canmorecanines.co.uk and explain why you’d like to return the product. Once the return has been authorised, just follow the instructions on the Returns & Refunds page at the bottom of the website.

 

Q:      What is Canicross and is it for me?

 A:      Yes! - take a look here

 

Q:      Can I buy a gift card from you for my friend and, if so, when will they have to use it by?

A:      Yes, you can buy an e-gift card from Canmore Canines in denominations of between £10 and £100. Simply click here

 

Q:      I’d like to buy a GPS tracker but don’t want to spend a fortune. Can you tell me where I can get one?

 A:      We stock a brilliant GPS from Tractive that also includes a fitness monitor and virtual fences.

 

 Q:      If an item I want to buy shows as ‘out of stock’, how can I find out when it’s due back in?

 A:     Unfortunately, there is no way to tell exactly when items will be due back in but we will make every effort to ensure we are restocked as soon as possible.

 

Q:      Why don’t you stock any e-collars/prong collars?

A:      There is currently a great deal of uncertainty and lack of clarity in the legislation. There is also a lot of misinformation out there and a lack of understanding which has created vastly differing views on their use so we have decided to avoid them for now.

 

Q:      What do I do if I’m dissatisfied with my purchase?

A:      We will obviously be very disappointed if you are dissatisfied with any of your purchases from Canmore Canines. We only sell products from reputable manufacturers who have been supplying products for many years and most come with at least one year warranty. However if, for any reason, you are dissatisfied, please email us at info@canmorecanines.co.uk with as much information as you are able to provide us with and we will, of course, endeavour to resolve the situation for you with the manufacturer.

 

Q:      Can you advise on the best product to keep my dog cool in the hot weather

A:      On top of the usual advice such as ensuring your dog has access to a constant suppy of fresh water and avoiding exercise at the hottest times of the day etc, we also stock cooling vests from Kurgo and Hurtta.

 

Q:      I’m going camping in the summer. What’s the best way to transport all of my dog’s food to keep it fresh?

A:      For dry dog foods we highly recommend the kibble carrier. Even if your dog is on a raw diet, there are now some excellent alternatives such as freeze dried food which could work for a weekend trip.