Ruffwear - Quencher Bowl
Within Mainland UK, Channel Islands & Isle of Man:
Free Royal Mail Fully Tracked 48 Hour Shipping to the UK on all orders over £50. Standard shipping for orders under £50 will cost £2.99.
- Delivered within 48 hours (2 working days) from despatch
- You will receive Text Message and Email Alerts from Royal Mail to keep you updated of delivery day and time.
- Standard Delivery packages, which will not fit through your letterbox, may be taken back to the postal depot for collection (a note will be left notifying you of this).
- Please note we cannot be responsible for orders undelivered to a business address using Standard Royal Mail service.
Please allow 1 additional working day for delivery to addresses in the Scottish Islands & Highlands, Northern Ireland, Channel Islands, the Isle of Wight and the Isle of Man. Large parcels sometimes take a day or two longer.
We aim to ship all orders received by 1:00 PM Monday to Friday (excluding statutory holidays) Orders placed after 1:00 PM will be processed the following working day.
In peak or exceptional times eg pandemic conditions, Christmas period, etc. slight delays may be experienced
Rapid Delivery – Royal Mail Fully Tracked 24H
- Prioritised over Standard Delivery
- 99% goods dispatched same day if order received by 1 pm
- Goods arrive 24/48 hours from time of dispatch
A standard charge of £15.00 will be made for International Shipping.
Returns & Exchange:
Please refer to our FAQ’s and our Returns Policy listed in the footer.
If you have any queries or concerns, please contact us at firstname.lastname@example.org. We will be pleased to help you!
For refunds, please download our refund form here. Print, complete and include with the item(s) you are returning.
This document does not affect any statutory rights you may have as a consumer such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.
Q: Where can I learn how to use the bike antenna properly?
Q: How do I return an item to you and get a refund?
A: Please download the form from the returns tab at the top of the page, complete the form and return it along with the item you are returning to the address provided.
Q: What is Canicross and is it for me?
A: Yes! - take a look here
Q: Can I buy a gift card from you for my friend and, if so, when will they have to use it by?
A: Yes, you can buy an e-gift card from Canmore Canines in denominations of between £10 and £100. Simply click here
Q: I’d like to buy a GPS tracker but don’t want to spend a fortune. Can you tell me where I can get one?
A: We stock a brilliant GPS from Tractive that also includes a fitness monitor and virtual fences.
Q: If an item I want to buy shows as ‘out of stock’, how can I find out when it’s due back in?
A: Unfortunately, there is no way to tell exactly when items will be due back in but we will make every effort to ensure we are restocked as soon as possible.
Q: Why don’t you stock any e-collars/prong collars?
A: There is currently a great deal of uncertainty and lack of clarity in the legislation. There is also a lot of misinformation out there and a lack of understanding which has created vastly differing views on their use so we have decided to avoid them for now.
Q: What do I do if I’m dissatisfied with my purchase?
A: We will obviously be very disappointed if you are dissatisfied with any of your purchases from Canmore Canines. We only sell products from reputable manufacturers who have been supplying products for many years and most come with at least one year warranty. However if, for any reason, you are dissatisfied, please email us at email@example.com with as much information as you are able to provide us with and we will, of course, endeavour to resolve the situation for you with the manufacturer.
Q: Can you advise on the best product to keep my dog cool in the hot weather
A: On top of the usual advice such as ensuring your dog has access to a constant suppy of fresh water and avoiding exercise at the hottest times of the day etc, we also stock cooling vests from Kurgo and Hurtta.
Q: I’m going camping in the summer. What’s the best way to transport all of my dog’s food to keep it fresh?
A: For dry dog foods we highly recommend the kibble carrier. Even if your dog is on a raw diet, there are now some excellent alternatives such as freeze dried food which could work for a weekend trip.